If there is a problem with the item, email us within 7 days of the delivery date. In the event that you have to return the merchandise, re-pack the item in its original shipped packing to ensure safe return. All returns or cancellations are subject to a 15% restocking / cancellation fee. Expect a refund within two weeks from shipping your return. We reserve the right, for whatever reason, to refuse to cancel an order or to accept a return. The return shipping cost to Super Cellars is responsibility of the customer. If you have any further questions please contact us.